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Privacy Policy

Last updated 12 April 2026.

This Privacy Policy describes how Cutlass Bearings ("we", "us", "our") collects, uses, and protects personal information about visitors and customers of this website. It is written to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We collect the minimum information needed to process orders and deliver goods:

  • Your name, email address, phone number, and delivery address at checkout.
  • Order history, payment status, and any correspondence you send us.
  • Standard web analytics: IP address, browser type, pages visited, referring URL.

We do not store payment card details on our servers. All card payments are processed directly by our payment provider, who is PCI-DSS compliant.

How we use your information

  • To process and deliver your order and issue a tax invoice.
  • To contact you about your order (confirmation, dispatch, tracking, delays).
  • To respond to support enquiries you send us.
  • To comply with Australian tax and business record-keeping obligations.
  • To keep our website secure and diagnose technical issues via basic web analytics.

Who we share it with

We share only the minimum necessary with:

  • Our shipping carrier — name, address, phone so they can deliver the package.
  • Our payment provider — card details you enter go directly to them, not to us.
  • Our inventory management system (Unleashed) — order details and customer name so we can fulfil the order.
  • Our accounting software — invoice details for tax and bookkeeping.
  • Australian authorities if required by law.

We do not sell or rent your personal information to third parties. We do not send marketing emails unless you explicitly opt in.

Cookies

This site uses first-party cookies required for cart and checkout functionality (keeping your cart attached to your browser between pages). We do not use third-party tracking, advertising, or remarketing cookies.

Your rights

Under Australian privacy law you have the right to:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct or update that information.
  • Request deletion of your personal information, subject to our legal record-keeping obligations.
  • Make a complaint to the Office of the Australian Information Commissioner (OAIC).

Contact us via the Contact page to exercise any of these rights.

Data retention

We retain order records for a minimum of 7 years as required by the Australian Taxation Office. After that, records may be archived or deleted. You can request deletion of non-financial data at any time.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Significant changes will be highlighted on our homepage.